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Wednesday, December 9 • 1:30pm - 2:30pm
Track 5: Transforming Medicaid Consumer Engagement with Integrated Digital Platforms

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Medicaid and insurance affordability programs under the ACA need to engage consumers to facilitate providing healthcare to millions of people. The Maryland Health Benefit Exchange (MHBE) serves over 1.3 million Medicaid and APTC/CSR customers in Maryland and has established itself as a national leader in applying digital technologies to engage consumers. This session will share experiences and lessons learned from MHBE's award-winning digital platform, recognized by CIO 100 in 2019, to talk about how states can apply digital technologies to transform consumer experience for Medicaid and other insurance affordability programs such as APTC/CSR.

avatar for Sanju  Arappoyil

Sanju Arappoyil

Solutions Architect, MHBE
Sanju Arappoyil is a highly experienced Solution Architect who has been instrumental in successfully architecting and developing some of the most significant Health & Human Services (HHS) and financial services systems. This includes providing the foundational architecture for modernizing... Read More →
avatar for Venkat Koshanam

Venkat Koshanam

CIO, Maryland Health Benefit Exchange
Mr. Koshanam is an excellent Information Technology Leader with passion for bringing transformation and consumer engagement into Government and Public Service, recognized for Digital Innovation by CIO 100, with 25 years of diverse experience as a senior executive, program manager... Read More →

Wednesday December 9, 2020 1:30pm - 2:30pm PST